You get a firm price up front, based on the property size, the pest and how bad the problem is — not a range. There's no call-out fee. If what the technician finds on site is different from what you described, they'll tell you before starting any work.

Yes. Commercial pest control in the ACT is regulated under the Environment Protection Act: operators must hold an Environmental Authorisation from the ACT EPA, and Access Canberra keeps a public register of authorised pest and weed control operators. In Queanbeyan and Googong, pest management technicians are licensed by the NSW EPA. We only work with licensed technicians.

Pest treatments used in homes have to be registered with the APVMA for that use and applied according to the label — the label is where the safety precautions come from. The technician picks the product and is responsible for applying it correctly, so ask what they're using and what you need to do. Indoors that usually means keeping children and pets off treated areas until surfaces are dry. Fish tanks and bird cages need covering, so mention them when you book. If a technician can't answer those questions, that's a bad sign.

A licensed local pest control specialist will usually get in touch within one business day to quote and arrange a time — often the same day if your request comes in during business hours. Flag it as urgent on the form if it's a wasp nest or rodents in the kitchen, so they know.

For most internal treatments, yes, usually until everything's dry. External-only treatments generally don't require it. Check with your technician when you book so you can plan the day.

It depends on the pest, the weather and how close you are to bushland or water. Ask about warranty terms when you get your quote.

Not at the moment. Termite work needs a specialist timber pest inspection and a management plan, and we're not currently taking termite jobs. If you suspect termites, don't disturb them (spraying a visible trail can scatter the colony) and book an inspection with a termite specialist.

We cover Canberra and Queanbeyan: Belconnen, Gungahlin, the inner north and south, Woden, Weston Creek, Molonglo, Tuggeranong, and across the border into Queanbeyan and Googong. Enter your postcode in the form and it will tell you straight away if you're outside the area. We ask for your suburb too, because one postcode can cover both Queanbeyan and places well out of town.

You can request a quote, but pest treatment is generally the landlord's responsibility unless the tenant caused the problem — fleas from a pet being the common exception. Get it in writing from your agent before you book, or ask us to send the quote through so you can forward it on.

Yes. The usual end of lease job is a flea treatment where pets have been kept, which many tenancy agreements require before you hand the keys back. Ask the technician for a receipt in your name — that is what the agent will want to see. Book it once the place is empty and the carpets have been cleaned, not before, and put your move-out date in the message box so the technician can work to it.

Some pests cannot be cleared in a single visit, because their eggs survive it. German cockroaches, bed bugs and carpet moths usually need 2–3 treatments about a fortnight apart, so the newly hatched generation is caught before it breeds. Other pests — wasps, ants, spiders, rodents — are normally a single visit. The technician will tell you how many treatments they expect, and what each one costs, when they quote.

Yes. There's no call-out fee to give you a price and no obligation to book. We're paid by the technician when we pass them your job — never by you, and whether or not you decide to book. If the quote isn't for you, tell the technician and that's the end of it.

Clear benches and cupboard fronts, move pet bowls and toys, cover fish tanks, and vacuum if you're being treated for fleas. Ask your technician if there's anything else for your particular treatment.